Privacy Policy
Last Updated: 8 August 2026
1. Introduction
Dykor Paints (“Dykor Paints”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or interact with the Dykor Paints website.
This website provides information about Dykor Paints, its products and services, and allows visitors to contact us with enquiries.
We process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
2. Information We Collect
Depending on how you interact with our website, we may collect personal information such as:
- Your name
- Email address
- Telephone or mobile number
- Company or business name
- Information contained in your enquiry or message
- Any other information you voluntarily provide to us
We may also automatically receive limited technical information when you visit our website, such as:
- IP address
- Browser type and version
- Device type
- Pages visited
- Date and time of your visit
- General website usage information
Technical information may be collected through cookies or similar technologies where applicable.
3. How We Collect Your Information
We may collect information when you:
- Submit an enquiry through our website
- Contact us by email or telephone
- Request information about our products or services
- Visit or interact with our website
- Voluntarily provide information to us through any other communication channel
You are not required to provide personal information simply to browse most areas of our website.
4. How We Use Your Information
Personal information provided to us may be used to:
- Respond to enquiries and requests
- Provide information about our products and services
- Communicate with you regarding your enquiry
- Provide quotations or other requested information
- Improve our website, services and customer experience
- Maintain the security and functionality of our website
- Comply with applicable legal and regulatory requirements
We will only use your personal information for purposes that are compatible with the reason for which it was collected, unless otherwise permitted or required by law.
5. Sharing of Personal Information
Dykor Paints does not sell, rent or trade your personal information.
We may share personal information with trusted third-party service providers where reasonably necessary to operate our website or provide requested services. These parties may include website hosting, technical support, email or website service providers.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that such information is handled appropriately and securely.
We may also disclose personal information where required to do so by law or by a lawful request from a competent authority.
6. Cookies
Our website may use cookies and similar technologies.
Cookies are small text files stored on your device that can help a website remember preferences, maintain functionality and understand how visitors use the website.
Cookies may be used for purposes such as:
- Essential website functionality
- Improving website performance
- Remembering user preferences
- Understanding website usage and visitor behaviour
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
Where required by applicable law, appropriate consent will be requested before using non-essential cookies.
7. Third-Party Websites
Our website may contain links to third-party websites, services or resources.
These websites operate independently from Dykor Paints and may have their own privacy policies and terms of use.
Dykor Paints is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
8. Security of Personal Information
Dykor Paints takes reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Unauthorised disclosure
- Alteration
- Destruction
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required by applicable law.
The length of time information is retained may depend on the nature of the information and the reason it was collected.
10. Your Rights Under POPIA
Subject to applicable legal requirements and limitations, you may have the right to:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of personal information where legally permitted
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
- Lodge a complaint regarding the processing of your personal information
To exercise any of these rights, please contact us using the details below.
11. Direct Marketing
Dykor Paints will not use your personal information for direct marketing communications where your consent is required by applicable law without obtaining the appropriate consent.
If you receive marketing communications from us, you may request to stop receiving them at any time by contacting us or using the unsubscribe option provided in the communication, where applicable.
12. Children’s Privacy
Our website is not specifically directed at children.
We do not knowingly collect personal information from children without appropriate consent from a parent or guardian where such consent is required by law.
13. Changes to This Privacy Policy
Dykor Paints may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or privacy practices.
The latest version will always be made available on this page, with the “Last Updated” date indicating when the policy was most recently revised.
14. Contact Us
If you have any questions about this Privacy Policy, how we handle personal information, or wish to exercise your rights under POPIA, please contact Dykor Paints:
Dykor Paints
Email: dykorpaints@absamail.co.za
You may also contact us through the contact details provided on our website.
15. Complaints
If you believe that your personal information has been handled unlawfully, we encourage you to contact Dykor Paints first so that we can investigate and address your concern.
You also have the right to lodge a complaint with the Information Regulator of South Africa where applicable.